Return and Refund Policy
Last Updated: 15-12-2023
At NRJ Design, we take pride in creating tailor-made solutions that meet your unique requirements. Each product and service is carefully crafted to suit your needs. Due to the personalized nature of our offerings, we do not generally accept returns or issue refunds.
Returns: We do not offer returns for products or services unless there is an error or mistake on our part. If you believe there is an issue with your order due to an error or mistake from NRJ Design, please contact us promptly at n.rashed88@gmail.com or through our Contact Us page at www.nrjdesign.ae/contact-us/. We will work diligently to address and resolve the matter.
Refunds: Refunds are only applicable in cases where the error or mistake is attributed to NRJ Design. If a refund is deemed appropriate, we will process it promptly and without any additional cost to you.
How to Request a Return or Refund: If you believe you are eligible for a return or refund due to an error on our part, please follow these steps:
- Contact us via email at n.rashed88@gmail.com or through our Contact Us page at www.nrjdesign.ae/contact-us/.
- Provide detailed information about the issue, including your order number and a description of the error.
Our Commitment: We are committed to providing high-quality products and services tailored to your specifications. In the rare event that an error occurs, we will take swift action to rectify the situation and ensure your satisfaction.
Policy Changes: Any changes to our Return and Refund Policy will be updated on this page, and the modification date will be adjusted accordingly. Please check this policy periodically for updates.
By engaging with NRJ Design’s products and services, you agree to the terms outlined in this Return and Refund Policy. If you have any questions or concerns, please do not hesitate to contact us.